Package

ALWAYS NEUTRAL PACKAGE
The package is an inconspicuous cardboard box.
The sender´s name does not include Happy end Shop or happyendshop.com

The products you ordered will be delivered to you neatly packaged, without any markings about the contents.

The sender´s name is not Happy End Shop.
The payee on the bank statement/bank/card/invoice does not be Happy End Shop or happyendshop.com

Delivery time

All products on sale are in our central warehouse. That is why we can promise really fast delivery times for all products on sale in the online store!
We deliver orders to the Nordic countries, the Baltics and most European countries.

Happy End Shop's delivery times are as follows:
Orders placed on weekdays are processed and shipped even on the same day! For reasons beyond our control, the mail may sometimes slow down, but we guarantee that we will ship all orders placed on weekdays even on the same day. Follow the shipping clock.

NOTE: Delivery times may vary due to reasons beyond our control. Always monitor the progress of your order from the driver's service to get the latest information on the package's progress.

Transport

On weekdays, orders are shipped even on the same day.
Orders are shipped the next business day at the latest.

Free delivery for orders over €89
Delivery and shipping costs €8.90
When the value of your order exceeds €89, you will receive free delivery.

We ship the order as DHL freight
The shipment will be delivered to the nearest pickup point

An order confirmation will be sent by email as soon as we have received the order. Remember to also check your spam folder.
The tracking number will be sent when the order has been processed and is ready to be shipped.
Depending on the delivery method, the arrival notification will be sent via text message, email or app.

You will receive a tracking number in your email as soon as your package is ready to leave the Happy End Shop distribution warehouse.
Please note that the shipment may not be immediately found on the driver's tracking page/app with the provided tracking number, as it may take a few hours for the tracking number to be activated (the shipment is logged into the sorting center).


The products you ordered will be delivered to you neatly packaged, without any markings about the contents. The sender does not be Happy End Shop.
The payee on the bank statement/bank/card/invoice does not be Happy End Shop or happyendshop.com

Payment

Free delivery for orders over €89
Delivery and shipping costs €8.90 / EU area
When the value of your order exceeds €89, you will receive free delivery.

Payment is easy
Online payments €0
Card payments €0
MobilePay €0
Google Pay €0
Apple Pay €0
Shop Pay €0
PayPal €0

The products you ordered will be delivered to you neatly packaged, without any markings about the contents.

The sender is not Happy End Shop.
The payee on the bank statement/bank/card/invoice does not be Happy End Shop or happyendshop.com

Cancellations, Returns & Exchanges

At Happy End Shop, we comply with consumer protection laws
regarding your right to cancel purchases made remotely. Please read the
following terms carefully before initiating a return, cancellation, or exchange. For any case, always contact our customer service first at info@happyendshop.com to receive detailed instructions. This ensures smooth
processing of your request.

We currently deliver to EU countries only. If you wish to order outside the EU, please contact our customer service in advance.

Order Cancellation (14-Day Right of Withdrawal)

You have the right to cancel your order within 14 days of
receiving the product. Cancellations must always be notified to us in advance –
simply leaving the parcel uncollected or refusing delivery does not qualify as
a valid cancellation under the law. Please email us at info@happyendshop.com
within 14 days of receiving your parcel. Once you have notified us, you must
return the item(s) within 14 days of the cancellation notice.

The cancellation right applies only to unopened products with original, intact packaging and seals. If the packaging, seal, or hygiene cover has been opened or removed, the right of cancellation no longer applies (see below under Exceptions) in accordance with applicable EU regulations.

Customers are responsible for the cost of return shipping in cancellation cases unless the product is defective. Initial delivery costs will not be refunded. Refunds for approved cancellations will be issued using the original payment method.

Unclaimed Parcels:

If you decide not to accept delivery or
pick up a parcel, you must still inform us in advance. Not collecting a parcel
without prior notice does not constitute a valid cancellation. We reserve the
right to charge a minimum of €25.00 for handling and return shipping costs for
unclaimed or refused deliveries. In cases where the order contains special or
custom-made items, or has required special processing, we may charge actual
costs incurred, with a minimum of 15% of the order total.

Returns & Exchanges

You may return unused, resellable products in their original condition and packaging within 14 days of delivery. Always contact our customer service at info@happyendshop.com before returning any products, and we will provide detailed return instructions and the return address.

If you wish to exchange a product for another size or model, please contact us in advance so we can check availability and assist you. In such cases, you will be responsible for the return shipping costs unless otherwise agreed. We will ship the replacement item once the original item has
been returned and approved.

Condition of returned items:

All returned products must be
in new and unused condition. They must include all accessories, manuals, and
packaging materials. We do not accept returns of items that are dirty, dusty,
show signs of use, or contain pet hair, lint, or stains. Clothing should be tried on carefully to keep it clean.

We reserve the right to reject returns of items that arrive
in non-sellable condition. In such cases, a refund may be denied or reduced.

Exceptions to the Right of Return

Certain product types cannot be returned or exchanged for hygiene and health safety reasons once opened, even within the 14-day period.

These include, but are not limited to:

Intimate products & underwear:

Products such as sex toys, lubricants, condoms, and all types of
underwear are non-returnable if the product seal or packaging has been opened
or removed. Opened pantyhose, stockings, and socks are also excluded from return
for hygiene reasons.

Custom-made or special-order products:

Products that are custom-made or specially ordered at the customer’s request cannot be returned. This includes unique items not
typically stocked in our warehouse.

Stretchable or tight-fitting outfits & latex clothing:

Tight garments such as mesh dresses, catsuits, stay-ups, and pantyhose cannot be returned if opened. Latex or rubber clothing is also non-returnable and cannot be tried on due to its sensitive material.

If you’re unsure about sizing, we recommend checking our size charts or contacting us beforehand – we’ll gladly help you find the right size before you place your order.

Defective or Damaged Products

If you receive a product that is defective (e.g. broken, non-functional, or has a manufacturing issue), we will replace it with a new one at no additional cost. Please contact our customer service immediately at
info@happyendshop.com and we will provide specific return or replacement
instructions.

Returned defective products must be clean and hygienically packaged. We reserve the right to reject returns of even defective items if they are soiled or contaminated.

If your package was damaged during transport, you must:

- Immediately notify the courier/delivery service when receiving the parcel.

- Take clear photographs of the damaged parcel and item(s).

- Inform us as soon as possible by email.

We will arrange a replacement and manage the logistics claim with the courier. No costs will be charged to you for product damage that occurs during transport.

Contacting Customer Service

If you have any questions regarding your cancellation, return, or exchange – or you’re unsure if a product is eligible – don’t
hesitate to contact us at info@happyendshop.com.

We’re happy to help you and will guide you through the process. Our goal is to serve you professionally and clearly while protecting
both your rights and our policies